Terms of Service

The terms explain how we work with you when you book a cleaning with BO Cleaning. Please read the terms before your service. By booking with us, you agree to the terms.

The Basics

BO Cleaning offers home and office cleaning services throughout Toronto and the Greater Toronto Area. In these terms, "we," "us," and "our" refer to BO Cleaning, while "you" means the person or business booking a service.

Our Services

We offer house cleaning, condo cleaning, deep cleaning, move-in and move-out cleaning, post-renovation cleaning, Airbnb cleaning, office cleaning, seniors cleaning and cleaning plans that run weekly, bi-weekly or monthly. For a full list, please visit our Services page.

Every space is unique, so what’s included may change depending on the job. If you’re not sure if something is covered, please ask us before we begin.

Quotes and Pricing

Our quotes are estimates based on the information you provide. The final price may change after we see the actual size and condition of your space.

• Prices start at the rates listed on our Pricing page and depend on the size and needs of your space.
• Hourly bookings are $55 per hour, with a 3-hour minimum.
• Recurring plans are quoted based on your schedule and needs.
• Prices may change over time, but we’ll always confirm the cost with you before your cleaning.

Booking and Scheduling

You can book by phone, WhatsApp, email, or through our website form. Once we confirm your date and time, that slot is reserved for you. We arrive as scheduled and ask that you do the same.

Access to Your Space

To do our job well, we need access to your space. Before your appointment, please make sure:

• We can access the property (someone to let us in, a key, or a code).
• Running water and electricity are available.
• Pets are secured if needed.
• Any fragile or valuable items are put away safely.

If we can’t access your space at the scheduled time, a cancellation fee may apply.

Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or reschedule, please let us know at least 24 hours in advance so we can offer your slot to someone else.

If you cancel with less than 24 hours’ notice, or if we can’t get in, we may charge a fee to cover the reserved time.

Payment

Payment is due after the service is complete, unless we’ve made other arrangements. We’ll tell you the accepted payment methods when you book. Recurring plans are billed on the schedule we agree on together.

Our Satisfaction Guarantee

We back our work with a 100% satisfaction guarantee. If something isn’t right, let us know within 24 hours of your cleaning, and we’ll return to re-clean the areas you’re not happy with at no extra cost.

We only ask that you give us the chance to fix things first.

What We Don't Cover

To keep everyone safe, some tasks are not part of our regular cleaning. These usually include:

• Moving heavy furniture or appliances.
• Cleaning up biohazards, mold, or pet or human waste.
• Pest or insect infestations.
• Reaching areas that need ladders beyond normal height.
• Hoarding situations or extreme buildup.

If your space needs any of these services, please talk to us first. We might be able to help or refer you, but it may require a custom quote.

Damage and Breakage

We take care of your space and belongings. Accidents can happen. If we cause damage during a cleaning, please tell us within twenty-four hours so that we can fix the damage and make things right.

We cannot be responsible for damage to items that were already worn, loose or fragile, or for damage caused by normal wear and tear.

Your Responsibilities

To help us do our best work, please:

• Give us clear, accurate details about the job.
• Point out anything that needs special care.
• Secure valuables, cash, and important documents.
• Let us know about anything in the space that could be a safety concern.

Hiring Our Staff

Our cleaners are a key part of what makes BO Cleaning great. If you want to hire someone from our team directly, please talk to us first.

Please don’t privately hire or contract our staff, or anyone we’ve introduced you to, for at least 12 months after your last service with us.

Before and After Photos

We sometimes take before-and-after photos to show the quality of our work. We never include anything that identifies you or your address without your okay.

If you'd rather we didn't photograph your space, just let us know and we'll respect that.

Right to Refuse or Stop a Job

We want every job to go smoothly. We may refuse or stop a service if the space is unsafe, if there's harassment or abuse toward our team, or if the conditions are far beyond what was booked.

If that happens, we'll explain why.

Liability

We do our work carefully and professionally, but we're not liable for issues outside our control or for indirect losses connected to a cleaning. Our responsibility for any single job is limited to the amount you paid for that service.

Governing Law

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there. Any dispute will be handled in Ontario.

Changes to These Terms

We may update these terms from time to time. When we do, we'll change the "Last updated" date at the top. Using our services after a change means you accept the updated terms.

Contact Us

Questions about these terms or your booking? Reach out any time.