Privacy Policy

At BO Cleaning, we value your privacy. This page explains what information we collect, why we need it, and what options you have. We write in language so you always know what to expect.

By using our website or booking a cleaning with us, you agree to what's described here.

Who We Are

BO Cleaning provides home and office cleaning services across Toronto and the Greater Toronto Area. When this policy says "we," "us," or "our," it means BO Cleaning. When it says "you," it means anyone who visits our website, asks for a quote, or books a service.

What We Collect

We only collect what we need to quote your job, clean your space, and stay in touch. That usually includes:

• Your name
• Your phone number
• Your email address
• The address where you want the cleaning done
• Details about the job (size of the space, type of clean, any special requests)
• Anything you write to us in a form, email, text, or WhatsApp message
• Billing details when you pay for a service

When you visit our website, some information is also collected automatically, such as your IP address, browser type, the pages you view, and how you found us. This helps us keep the site running and understand what people are looking for.

How We Collect It

We get your information when you:

• Fill out our contact or quote form
• Sign up for our newsletter
• Call or text us at (705) 808-8777
• Message us on WhatsApp, Facebook, or Instagram
• Email us at info@bocleaning.ca
• Book or receive a cleaning service

We also use tools like Google Analytics and Google Tag Manager to see how our website is used. These tools rely on cookies (more on that below).

Why We Use It

We use your information to:

• Give you a quote
• Schedule and carry out your cleaning
• Contact you about your booking
• Answer your questions
• Process payments
• Send you newsletters and offers, if you've asked for them
• Improve our services and our website
• Meet our legal and tax obligations

We do not sell your personal information. Not now, not ever.

Who We Share It With

We only share your information when there's a good reason to:

• Our cleaning team. The cleaners assigned to your job get the details they need to show up and do it right.
• Trusted service providers. We may use outside companies for things like scheduling, email delivery, payment processing, or website hosting. They only get what they need to do their part.
• Legal reasons. If the law requires it, or we need to protect our rights, our staff, or our customers, we may share information with the proper authorities.

That's it. Your details stay with the people who actually need them.

Cookies and Website Tracking

Our website uses cookies. These are files that are saved on your device. They make the site work the way it should. They remember what you like. They also let us see how people use our web pages.

You can turn cookies off in your browser settings. Some parts of the site may not work as smoothly if you do.

Marketing Emails

If you sign up for our newsletter, we'll send you cleaning tips, advice, and the occasional offer. Every email has an unsubscribe link, and you can opt out any time. You can also just reply and ask us to take you off the list.

How We Protect Your Info

We use reasonable safeguards to keep your information safe from loss, misuse, and unauthorized access. No system is ever perfect, but we take your trust seriously and handle your details with care.

How Long We Keep It

We keep your information only as long as we need it: to serve you, run our business, and meet legal requirements. When we no longer need it, we securely delete or destroy it.

Your Privacy Rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct anything that's wrong
• Withdraw your consent to marketing at any time
• Ask us to delete your information, where we're able to

To make any of these requests, just contact us using the details at the bottom of this page. We'll respond as quickly as we can.

Links to Other Sites

Our website and social pages may link to other sites, like Google Reviews, Facebook, or Instagram. We're not responsible for how those sites handle your information. It's worth reading their privacy policies too.

Children's Privacy

Our services and website are meant for adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.

Changes to This Policy

We may update this page from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll do our best to let you know.

Contact Us

Questions about your privacy or this policy? We're happy to help.